| T O P I C R E V I E W |
| english2311 |
Posted - 07/22/2011 : 20:15:34
What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).
Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help? |
| 4 L A T E S T R E P L I E S (Newest First) |
| davebecker22 |
Posted - 08/08/2011 : 16:51:20
I ordered my cymilium product at the beginning of June and just received it today 8-8-11. While waiting for my first order I was lucky enough to find a gentleman on e-bay who was selling the cream so I had ordered 2 boxes and got them right away, and he is now sold out. I think the best way to contact the cymilium people is to leave a message on their web-site. I tried calling and leaving messages and was getting no where but frustrated. About 2 weeks ago the gentleman finally answered but that was after calling every day. I ordered 2 boxes and they sent me 3 for the long wait. For those of you that think your out your money I would say your not. It just takes persistent on your part to make sure the order gets shipped. |
| kingg56 |
Posted - 08/06/2011 : 17:25:12
I placed and order on july 6th, 2011 and received an email confirmation. I replied to the email with no response, I went to the website and emailed them from their link, twice and got no response. I phoned and got voice mail, left a message with no reply. I suspect I just lost my money...did you ever get your order?
quote:
Originally posted by kingg56
quote:
Originally posted by english2311
What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).
Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help?
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| kingg56 |
Posted - 08/06/2011 : 17:20:27
quote:
Originally posted by english2311
What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).
Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help?
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| waverider |
Posted - 07/22/2011 : 22:51:21
For what its worth, this thread from 2007:
http://www.topicalinfo.org/forum/topic.asp?TOPIC_ID=177
and this one from 2009:
http://www.topicalinfo.org/forum/topic.asp?TOPIC_ID=489
include a lot of complaints about the slow shipping time/poor responsiveness of Cymilium. No solutions offered, except it seems that most people eventually received their order ... if belatedly and without much help from St. James-Gray. So you're not alone in your experience... |
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