Skin Cancer Forum
Skin Cancer Forum
Home | Profile | Register | Active Topics | Active Polls | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 Skin Cancer Forums at Topicalinfo.org
 Skin cancer topical treatments
 cymilium arrival?
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

english2311

USA
1 Posts

Posted - 07/22/2011 :  20:15:34  Show Profile  Reply with Quote
What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).

Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help?

waverider

76 Posts

Posted - 07/22/2011 :  22:51:21  Show Profile  Reply with Quote
For what its worth, this thread from 2007:
http://www.topicalinfo.org/forum/topic.asp?TOPIC_ID=177
and this one from 2009:
http://www.topicalinfo.org/forum/topic.asp?TOPIC_ID=489
include a lot of complaints about the slow shipping time/poor responsiveness of Cymilium. No solutions offered, except it seems that most people eventually received their order ... if belatedly and without much help from St. James-Gray. So you're not alone in your experience...
Go to Top of Page

kingg56

USA
2 Posts

Posted - 08/06/2011 :  17:20:27  Show Profile  Reply with Quote
quote:
Originally posted by english2311

What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).

Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help?

Go to Top of Page

kingg56

USA
2 Posts

Posted - 08/06/2011 :  17:25:12  Show Profile  Reply with Quote
I placed and order on july 6th, 2011 and received an email confirmation. I replied to the email with no response, I went to the website and emailed them from their link, twice and got no response. I phoned and got voice mail, left a message with no reply. I suspect I just lost my money...did you ever get your order?







quote:
Originally posted by kingg56

quote:
Originally posted by english2311

What is the longest any of you have waited before finally receiving your shipment of cymilium? I called for informationon the 14th or 15th of June 2011, and someone returned my call that day. I placed an order. On the 16th of June, my bank said that they received the payment. On the 22nd of June, I received an e-mail stating that my package had been shipped via the USPS, complete with a tracking number. As of today, not one of my e-mails, or phone calls have been returned. Not one! I have not been able to track it successfully. And, most times, I'm not even able to leave a phone message. It's usually full. (Or so it claims).

Has anyone else had a similar experience? I am still waiting for my package. I ordered some other information from someone else less than a week ago, and I have it already. As far as Customer Service and Satisfaction goes, I would not be able to rate Cymilium / St. James-Gray as a 10. Can anybody help?



Go to Top of Page

davebecker22

USA
1 Posts

Posted - 08/08/2011 :  16:51:20  Show Profile  Reply with Quote
I ordered my cymilium product at the beginning of June and just received it today 8-8-11. While waiting for my first order I was lucky enough to find a gentleman on e-bay who was selling the cream so I had ordered 2 boxes and got them right away, and he is now sold out. I think the best way to contact the cymilium people is to leave a message on their web-site. I tried calling and leaving messages and was getting no where but frustrated. About 2 weeks ago the gentleman finally answered but that was after calling every day. I ordered 2 boxes and they sent me 3 for the long wait. For those of you that think your out your money I would say your not. It just takes persistent on your part to make sure the order gets shipped.
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Skin Cancer Forum © 2013 www.topicalinfo.org Go To Top Of Page
Snitz Forums 2000

Disclaimer: The three most common types of skin cancer are basal cell carcinoma, squamous cell carcinoma, and melanoma. While melanoma is the most dangerous type, keep in mind that any cancer and potentially some cancer treatments can cause injury or death. The various views expressed in these public forums should not be considered as medical advice. See your qualified health-care professional for medical attention, advice, diagnosis, and treatments.